Returns & Refunds
Nomivelle Customer Care
Returns & Refunds
If something about your order is not right, our team is here to help you understand the next step. Because return eligibility can depend on the item and the circumstances of the order, please contact Nomivelle before sending anything back.
Before arranging a return
Please keep your order details available so our team can review your request and provide the appropriate instructions.
Start Here
A clear first step for every request.
Contact our customer care team with the details of your order and the item you would like us to review. We can then confirm the information and next steps that apply to your request.
Return Request Process
What to expect when you contact us.
Keeping the right information together can make it easier for our team to understand the request and respond with the appropriate next step.
01
Gather your order details
Have your order number, the email used for the purchase and the item details ready.
02
Describe the request
Tell us what happened and which item you would like our customer care team to review.
03
Receive the next steps
Our team can review the information provided and explain the instructions that apply to your order.
04
Follow the confirmed instructions
If a return or refund is approved, follow the instructions supplied by our customer care team.
Helpful Information
What to include with your request.
Providing clear information at the beginning helps our team understand the order without unnecessary back-and-forth.
- Your order number and the email address used when placing the order.
- The name of the item you are contacting us about.
- A short explanation of the reason for your return or refund request.
- Clear photos when they are relevant to understanding an incorrect, damaged or other item-related issue.
Important Guidance
A few things to keep in mind.
Return and refund outcomes can vary depending on the order details and the circumstances of the request.
Eligibility
Confirm before returning
Please contact customer care so we can review the item and confirm whether a return option applies to your order.
Return Instructions
Use the details we provide
If a return is approved, follow the return instructions supplied by our team rather than sending the item to an unconfirmed address.
Refunds
Wait for confirmation
If a refund is approved and processed, we will communicate the relevant confirmation. The time for funds to appear can also depend on the payment provider involved.
Customer Care
Need help with an order?
Send us your order details and a concise description of the issue. Our team can review the request and help you understand what to do next.
Before Sending Anything Back
Please wait for confirmed return instructions.
Our published store contact details should not automatically be treated as a return destination. Contacting us first helps ensure you receive the appropriate information for your particular request.
Keep your order information nearby
Your order number, purchase email and item details are useful when contacting customer care.
For damaged or incorrect items
Photos can be helpful when they clearly show the issue you are asking our team to review.
Returns & Refunds FAQ
Common questions, clearly answered.
For anything specific to your order, our customer care team can provide the most relevant guidance.
Can I return an item from my order?
Return eligibility can depend on the item and the circumstances of the order. Please contact Nomivelle with your order details so our team can review your request and confirm the available next steps.
Should I send the item back immediately?
Please contact us first. If a return is approved, our team can provide the instructions that apply to your order.
What information should I provide?
Include your order number, the email used for the purchase, the item involved and a short explanation of your request. When relevant, clear photos can also help our team understand the issue.
When will a refund appear?
If a refund is approved and processed, the time for it to appear can vary depending on the payment provider. Our team can confirm the relevant status for your request.
What if an item arrives damaged or incorrect?
Contact our customer care team with your order information and a description of the issue. Clear photos may be useful when they help show what you received.
Here When You Need Us
Start with your order details. We will help with the next step.
For a return, refund or order-related concern, contact Nomivelle customer care so your request can be reviewed with the right information.